Re: For the Technical Support Centre Romania, Microsoft is looking for a Support Specialist (m/f)

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For the Technical Support Centre Romania, Microsoft is looking for a Support Specialist (m/f)

Microsoft — Wed, 18 Oct 2006 06:04:50 GMT

For the Technical Support Centre Romania, Microsoft is looking for a Support Specialist (m/f), located in Bucharest. Start Date ASAP. The centre will provide sophisticated technical service and support for Microsoft’s customers across Europe, especially France and Germany

JOB PROFILE

You provide and facilitate the delivery of responsive and reliable technical solutions and information to our major customers.
You solve complex level of problems, involving broad, in-depth product knowledge or in-depth product speciality redirected by Microsoft Customer Service Support (CSS) or escalated by our EMEA subsidiaries.
You provide solutions that satisfy our mainly German and French customers which will involve handling difficult situations (complaint handling, sensitive customer, mission critical support)
You build customer and partner loyalty through customer orientation, responsiveness and accountability.
You work in an international environment and collaborate with your team to provide high level support

REQUIREMENTS

Degree (IT Graduate) or adequate technical background (MCSE/MCSD, other key IT certificates)
Knowledge in at least one of the following: Operating Systems (Microsoft or Other); Messaging Systems or Database Systems
Strong working knowledge of English and German or English and French (verbal and written)
Communication skills in international environment
Willingness to improve technical skills and language skills
Service orientation, Action oriented and Problem Solving

JOB HIGHLIGHTS

In-depth training.
Exposure to Microsoft technologies.
Access to emerging products and technologies created by Microsoft.
Developing product knowledge well above the average Administrator.
Attractive Benefits

Interested in this opportunity? Please submit your English application, salary expectation and earliest possible entry date online at:

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Re: For the Technical Support Centre Romania, Microsoft is looking for a Support Specialist (m/f)

For the Technical Support Centre Romania, Microsoft is looking for a Support Specialist (m/f)